Refund Policy

Due to the digital and personalised nature of our services, all sales are final.

No refunds will be issued once a service has been delivered or a session has been booked.

If you have any concerns, please contact us directly.

 

Victoria Careers Counsel (Pty) Ltd

Effective Date: 06 January 2026

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Victoria Careers Counsel provides professional digital and consulting services that require preparation, time, intellectual input and reserved capacity. For this reason, the following refund policy applies:

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1. No Refunds After Work Has Started

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Once work has commenced, no refunds will be issued under any circumstances, including but not limited to:

• Change of mind
• Dissatisfaction
• Delays caused by client
• Employer or government rejection
• Missed deadlines due to client delay
• Failure to use purchased services
• No-shows for scheduled sessions

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2. Eligible Refunds

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Refunds will only be considered if:

• Payment was made in error (duplicate payment)
• Victoria Careers Counsel fails to deliver the purchased service entirely

Refund requests must be submitted in writing within 3 days of purchase.

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3. Coaching Sessions & Packages

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• Missed or late-cancelled sessions are forfeited
• Packages are non-transferable
• All packages expire after 6 months
• No partial refunds are issued

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4. Third-Party Outcomes

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Victoria Careers Counsel is not responsible for decisions made by employers, SARS, CIPC, banks, licensing authorities or any external institution. Rejections do not qualify for refunds.

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5. Chargebacks

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Unauthorised chargebacks will result in immediate termination of services and may be legally contested.